Skip to content
Guardian Labs
All help topics

My child has a new phone.

  • Install the pokidi child app on the new phone.
  • In the parent app, go to Settings > Manage family, tap Replace device next to your child, then tap Agree and get a code.
  • Enter the code in the child app on the new phone within 5 minutes. The phones connect once your child agrees again.

Chats, safe zones, agreed app times, and activity history carry over. Route and app-usage history start fresh. Once the new phone connects, protection stops on the old phone.

Related questions

Still need help?

Send us the details and we'll look into it.

Contact us